Thetiesite.com is the best place to buy neckties online. We stand behind our products and guarantee your satisfaction with every order.
Thetiesite.com promises to deliver high-quality neckties, in excellent condition, to your door. If, for any reason you’re not completely satisfied with your purchase, please contact our customer service team.
To set up a return online you can visit our returns tool here. All returns must be set up within 30 days from the day you placed your order. To receive a refund please aware of the following:
- Refunds are for the full price of the merchandise (less shipping)
- All returned merchandise must be new and never been worn
- You must have the original packaging for the item
- Packages should be sent back by customer via a traceable, insured source. Ex: FedEx or UPS, (Please do not use USPS.)
- All items must be returned with their assigned return authorization (RGA) number. Items returned without an RGA number may delay credit.
- Customers are responsible for return shipping.
You can also cancel items that have not been shipped yet. To cancel an order that has not yet shipped, please call our customer service department immediately. Once an item or an order has been shipped it cannot be canceled, and you will have to process a general return.
What to Expect
After setting up your return, your return request is processed with our warehouse. Usually in 3-5 days an RGA number will be issued to you via email along with an address to ship the product(s) back to. This email will also include all the instructions on how to package your return properly. Please make sure your RGA number is clearly written on the outside of your package. When the return is received at our warehouse it is opened up and inspected to make sure the proper products were received as well as everything is in resalable (new and unworn) condition, then the product can be put back into inventory.
The warehouse then fills out the necessary paperwork and issues credit via the method you paid on the order. Due to the inspection process and shipping times please allow 7-10 business days for your credit to be applied. If you paid by check please allow an additional 14 days for delivery of check via USPS.
Special order merchandise (items which we regularly do not stock, order extra inventory for you or order special just for you) will be charged a 25% re-stocking fee.